Client IntelligencePrivacy Policy

Terms of Service

Last updated: April 16, 2026

1. Agreement

By creating an account or using Client Intelligence ("the Service"), you agree to these Terms of Service. The Service is operated by Client Intelligence LLC ("we," "us," or "our"). If you do not agree, do not use the Service.

2. Account and Eligibility

  • You must be at least 18 years old to use the Service
  • You are responsible for maintaining the security of your account credentials
  • You are responsible for all activity that occurs under your account
  • You must provide accurate information when registering
  • One account per person; you may not share accounts

3. Subscriptions and Billing

Client Intelligence offers paid subscription plans billed monthly. By subscribing, you authorize us to charge your payment method on a recurring basis.

Free Trial: New accounts receive a 14-day free trial. You will not be charged until the trial ends. You may cancel before the trial ends to avoid any charge.

Cancellations: You may cancel your subscription at any time from your billing settings. Your access continues until the end of the current billing period. We do not offer prorated refunds for partial months.

Refunds: Refunds are issued at our sole discretion. If you believe you were charged in error, contact us within 30 days.

Price changes:We may change subscription prices with 30 days' notice. Continued use after notice constitutes acceptance of the new price.

4. AI Credits

Certain plans include monthly AI credits. Credits reset on the first of each month and do not roll over. Purchased credits (top-ups) are non-refundable and do not expire as long as your account remains active. If your account is canceled, unused credits are forfeited.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of applicable law
  • Upload content that infringes third-party intellectual property rights
  • Attempt to gain unauthorized access to any part of the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Use the Service to generate content that is harmful, deceptive, or violates anyone's rights
  • Circumvent rate limits, usage caps, or other technical controls
  • Resell or redistribute the Service without our written consent

6. Your Content

You retain ownership of all content you upload (frameworks, client files, transcripts, etc.). You grant us a limited license to store, process, and transmit your content solely to operate the Service. We do not claim ownership of your content.

You represent that you have the right to upload any content you provide and that it does not violate any third-party rights or applicable laws.

7. AI-Generated Content

Content generated by AI within the Service is provided as-is. We make no warranty that AI-generated content is accurate, complete, or appropriate for any particular purpose. You are responsible for reviewing and verifying all AI outputs before acting on them. Professional advice (legal, medical, financial) should be obtained from licensed professionals.

8. Third-Party Services

The Service integrates with third-party providers including Anthropic, OpenAI, Perplexity, Stripe, Supabase, and Vercel. Your use of these integrations is subject to those providers' terms of service. We are not responsible for the actions or content of third-party services.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time. Upon termination, your right to use the Service ends immediately, and we will delete your data per our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Disputes shall be resolved in the courts located in Colorado.

13. Changes to Terms

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-app notice. Continued use after the effective date constitutes acceptance.

14. Contact

Client Intelligence LLC
support@clientintelligence.ai